Most products sold by RJbazaar.com qualify for free exchange or replacement within 7 days from the date your order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. We do not refund any freight or shipping charges. This policy applies for domestic orders only.
We do not accept returns or exchanges for any products after 7 days from the date your order ships.
If you would like assistance in returning an item, please contact our customer service department at +91 90 33 92 70 92 or you can email us at firstname.lastname@example.org. We will be happy to walk you through the return process.
Change of Mind Returns
“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.
We will accept a change of mind return provided it meets the following guidelines:
- Return within 7 days
- Return with proof of purchase
- Item must be unworn, unwashed, unused with all original tags/labels attached
2 WRONG PRODUCTS
- Return request will be accepted only within 7 days from product delivery.
- Returns will not be accepted if returned merchandise is used, washed or damaged.
- Returns will not be accepted if invoice are missing.
- In cash payment has been made through net banking refund (credit card, etc) your account will be 85% returned in the same account.
- We shall not refund the shipping charges paid by you while purchasing the item.
- At any point of time, the refunds will not exceed the actual value of the goods.
- In case of product return, we will issue a refund once we receive the product back at our office.
- No refund will be done for stitched products.
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
How do I return an item purchased on RJBazaar.com?
RJBazaar offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Step 1: Contact our Customer Support team via email (support@Rjbazaar.com) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery
- Free product provided by brand